As reported by Finance Online, 89% of businesses across the country are currently implementing or have already implemented a digital transformation strategy. These businesses could be your existing competitors or emerging companies that will compete for market share and revenue. If your business is yet to implement digital improvements, now is the time to fully commit and bring yourself on an equal footing with competitors. In this article by TechCrack, we explore three of the best digital improvements to consider for your business and the benefits they provide.
● Business Process Management (BPM) Software
Lack of cross-team collaboration is one of the major challenges faced by businesses today, which leads to wastage of resources and non-fulfillment of goals. A BPM software is a well-built digital process automation tool that utilizes the power of artificial intelligence to streamline workflows and increase productivity throughout the organization.
Using BPM software allows businesses to create a streamlined workflow that can easily be followed by employees of all teams. An added benefit is that the software is well equipped to automate repetitive tasks. As a result, employees gain more time to dedicate to projects of higher importance, which require critical thinking.
Given that the BPM software can be accessed by everyone in the organization, it also serves as a platform for the seamless sharing of documents among teams. Additionally, employees can make manual edits to workflow, post which the software will run a fresh analysis to ascertain the impact of the changes. If the new data is positive, the workflow can be adopted as it will lead to increased productivity and efficient utilization of resources.
● Digital Assistants
If you’ve heard the names Cortana or Siri, you have a slight idea regarding what digital assistants are. While these two examples are often considered as personal digital assistants, they have similar functionalities to business digital assistants. Digital assistants are also known as predictive chatbots, which use artificial intelligence, machine learning, and data modeling to communicate with users over the internet and complete requested tasks.
For example, a digital assistant can be implemented in your customer service team to help with repetitive queries. When a customer calls, they will be greeted by the assistant and provided numerous options to choose from, which can include checking account details, tracking orders, registering a complaint, and speaking with a customer service agent if needed. As reported by Snap Recordings, having a digital assistant significantly improves the quality of customer service your business will provide, as customer queries can be solved at a time of their convenience with minimal effort.
● Time Management Tools
As the name suggests, these tools help employees manage their time better. While workflows created by the BPM software provide a solid framework for everyone to follow, time management tools help you go a step further and break down complex projects into simple, smaller tasks to be completed within a given timeline. Additionally, stakeholders can be assigned to each task, which helps to avoid any confusion or delays. The result? Optimum utilization of resources and high employee morale.
Depending on business needs, you can consider implementing one or more of the following types of software:
- Employee Time Tracking Apps: For employees that are paid by the hour, these apps can be used to log work hours. Accurate collection of work hours is important for the calculation of salaries, withholdings, contributions, and compliance with tax filing requirements.
- Calendar Apps: Cloud-based calendar apps are a great way to keep everyone on the same page regarding meetings, deadlines, and other important events. When synced with company profiles, these apps will share automated email reminders as well.
- List Making Apps: While calendar apps are great for coordination with others, list-making apps help employees stay on top of their daily tasks. Each list includes tasks that need to be completed in a given amount of time, post-which they can be checked off. This process ensures that no important tasks are missed or delayed.
All tools mentioned in this article can be implemented in a relatively short period of time. But, it is advisable to prioritize a business process management software as it will provide the best ROI across all departments of the organization.
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