Lessons Learned From Working With A Virtual Receptionist

Image Source: Storyblocks

If you are not aware of virtual reception services, it might surprise you to learn that you can have all of your incoming business calls handled by a remotely located receptionist, and at a very attractive price. The service provider has many clients and can therefore offer their services at very competitive prices. Here are just a few of the benefits you can expect to enjoy by forming an alliance with an established virtual receptionist provider.

Professional Call Answering - Imagine never having to worry if the phone is being answered? You, the customer, set the time the service starts and finishes, which could be round-the-clock, in the event you have a 24-hour customer support number. Hiring a virtual receptionist by Reception HQ is advisable, as you will be provided with a range of essential services that include telephone answering.

Message Taking Service - Most businesses rely heavily on messages being sent to relevant people and with a qualified receptionist who is remotely located, all messages will be instantly relayed to the respective people. This ensures that customer enquiries are dealt with in a timely manner and all important information reaches those who need to know. If you offer your customer round-the-clock support, this can be outsourced to the virtual receptionist, who will ensure that the relevant support teams are instantly notified in the event an emergency callout is required.

Call Forwarding – A busy entrepreneur such as yourself cannot sit in the office all day, waiting for an important call, yet by having all incoming calls instantly forwarded to your mobile number so that you, the owner, can keep abreast of what’s happening. The virtual receptionist can work according to specific instructions and can do anything that a directly employed person can, the only difference is that the virtual receptionist is located at the call centre, rather than in your office.

Seasonal Surges - If you are, for example, an online retailer of gifts, Christmas and New Year are your busy times, along with Halloween, Easter and other festive occasions, which requires extra staff to handle the influx of calls. The most cost-effective solution is to enlist the services of a call handling company and you can tailor the service to what suits you. You might only need help for a few days and with a flexible virtual receptionist partner, you can start or stop the service any time. Furthermore, there are no binding contracts with such a provider, who requires minimal notice should you ever wish to terminate the service for any reason.

Affordability - You might think that having a qualified receptionist handling all your incoming calls would be expensive, yet, in reality, it is very reasonable. This is because the provider has many clients, big and small, and their running costs are spread out, making the service very affordable.

If you would like to know more about the services a virtual receptionist can provide, an online search will lead you to websites explaining virtual reception. Once you’ve availed the services of a virtual receptionist, your business will run more efficiently.